Observability Summit North America 2026

Operating a SaaS platform presents the same observability problems as any other enterprise, but due to the scale and tenancy, we introduce a huge multiplier on the observability signals, having an effect on cost and effectiveness.

This session dives into the techniques Collibra used to tame these problems and how to maintain clarity when infrastructure spans virtual machines, modern Kubernetes clusters, and a complex mix of single- and multi-tenant architectures. Without the right context, telemetry data becomes a noisy, indistinguishable flood.

We will dive into the architectural decision to leverage the C4 system model, ensuring every piece of telemetry carries the vital context of what it belongs to and where it sits in the hierarchy. Enabling us to gain insights into both signal attribution and allowing virtual chargebacks. The presentation details the implementation of a pipeline using custom-built OpenTelemetry collectors designed to handle the data and enrich it before sending it to the appropriate backends.

This session will give you practical insights on the challenges SaaS platforms have, but the techniques that are used to tame them can be applied everywhere.